Privacy Policy

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This Privacy Policy applies to  the Candyland nails & Beauty Ltd. Trading as www.thebeautyloungehair.com

The Beauty Lounge Hair recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on www.thebeautyloungehair.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Information we collect-

Contact information.

We might collect your name, email, mobile number, phone number, street, city, state, postcode, country and IP address.

Payment and billing information.

We might collect your billing name, billing address and payment method when you buy a product/service. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner Paypal and stripe unless/otherwise stated.

Information you post.

We collect information you post in a public space on our website or on a third-party social media site belonging to www.thebeautyloungehair.com

Demographic information.

We may collect demographic information about you, events you like, events you intend to participate in, products you buy, or any other information provided by your during the use of our website. We might collect this as a part of a survey also.

Other information-

If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

We collect information in different ways.

We collect information directly from you.

We collect information directly from you when you register with us or buy product. We also collect information if you post a comment on our websites or ask us a question through phone or email.

We collect information from you passively.

We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.

We get information about you from third parties.

For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

Use of your personal information

We use information to contact you:

We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions.

We might use your information to confirm your registration.

We use information to improve our products and services.

We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests.

We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes.

We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes.

We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy product/service from us we’ll enroll you in our newsletter.

We use information to send you transaction communications.

We might send you emails or SMS about your account or a purchase.

We use information as otherwise permitted by law.

Sharing of information with third-parties

We will share information with third parties who perform services on our behalf.

We share information with vendors who help us manage our online registration process or payment processors or transnational message processors.

We will share information with the event organizers.

We share your information with order processing team and other parties responsible for fulfilling the purchase obligation.

We may share information if we think we have to in order to comply with the law or to protect ourselves.

We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business.

For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy.

We will tell you before we do this.

Email Opt-Out.

You can opt out of receiving our marketing emails.

To stop receiving our promotional email please email us at info@thebeautyloungehair.com It may take about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transaction messages through email and SMS about your purchases.

Third party sites.

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

If you have any questions about this Policy or other privacy concerns, you can also email us at info@thebeautyloungehair.com

Updates to this policy.

This Privacy Policy was last updated on 22.08.2020. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.

Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of the United Kingdom.

 Refunds:

• Customers can return the item for a refund within 14 days of receipt of merchandise.
• Please include returns form provided with invoice when returning your item. 
• Returned item(s) must be unused, in their original packaging and in a resaleable condition. If product has been removed from its packaging (and has broken hygiene bands), 
• We do not accept returns on any items that have been altered in anyway including, but not limited to, being cut, dyed, toned or customised in any way.
• Returning an item is FREE if item is faulty. otherwise buyer is responsible for postage within the United Kingdom.
• If you wish to return an item, then please email us first at info@thebeautyloungehair.com
• Refunds are for the product price at the time of purchase only.

Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Returns are normally processed within 2-3 working days of receipt. You will get an email notification once your return has been processed. Please allow 5-7 working days for funds to be visible in your account after return has been processed.

 Exchange:  

• Customers can return the item for exchange within 14 days of receipt of merchandise.
• If the Item or hair  received is not suitable and you are not sure what colour to exchange it for, you can send your own hair snippet or sample along with the item and our hair experts will try their best to match it for you 
• Like to like exchanges or where exchange value is lesser than the initial amount paid will be processed within 48 working hours of receipt of the item(s). If exchange value is higher than the initial amount paid a full refund will be processed and you will be more than welcome to place a new order.
• If you are struggling to choose the right product or need any advice on product(s) please contact our customer service  and our representatives will be happy to assist you. 
• Returned item(s) must be unused, in their original packaging and in a resalable condition. If product has been removed from its packaging (and has broken hygiene bands), then please contact our customer service via email .
• We do not accept returns on any items that have been altered in anyway including, but not limited to, being cut, dyed, toned or customized in any way.